Do you notice team members disengaging or burning out under the pressure of daily demands?


Would you like to improve staff morale, communication, and collaboration while boosting patient care outcomes?

Are you striving to create a pharmacy environment where your team feels confident, valued, and supported?
Would you like to build a resilient team that thrives under pressure and adapts to challenges with confidence?

In today’s increasingly demanding and financially unstable community pharmacy landscape, psychological danger can exacerbate staff disengagement, high turnover, and operational inefficiencies—putting both your team and patient care at risk. This comprehensive course on Fostering Psychological Safety provides proven strategies to create a culture of trust and resilience, even in challenging times. Discover how to address barriers, encourage open communication, and empower your team to navigate pressures with confidence. With over a decade of award-winning experience training pharmacy professionals, we deliver practical, tailored tools to help your team not just survive but thrive.

Course curriculum

    1. Module Learning Outcomes

    1. Definition of Psychological Safety

    2. Why Psychological Safety Matters

    3. How Vulnerability Strengthens Pharmacy Teams

    1. Recognising Psychological Danger

    2. Recognising Psychological Safety

    3. What Blocks Psychological Safety?

    1. Building Psychological Safety Together

    1. Tools and Methods for Assessing Psychological Safety

    2. Psychological Safety Audit

    1. Psychological Safety Quiz

    2. Module Feedback

    3. Final thoughts

About this course

  • £10.00
  • 30 minutes
  • Leadership, Communication, Emotional Intelligence, and Building Resilience
  • Downloadable safety audit

Your course instructor

Lynette Roberts, MHFA Instructor

Lynette is all about creating truly transformative learning experiences that not only educates but also inspires and empowers. She is a multi-award-winning pharmacy training consultant with over 15 years of experience in the pharmaceutical and community pharmacy sectors.

As the Director of Captivating Training Solutions, she has developed and delivered training programs for leading pharmaceutical companies, Schools of Pharmacy, LPCs, and ICBs where she transforms complex medical and business content into engaging and relatable learning experiences.

Lynette's most recent project is designing an operational health diagnostic tool, ReviveRx, that evaluates key aspects of a pharmacy's operations, including team dynamics, process management, use of technology, and integration of patient services, to help community pharmacies overcome the challenging financial and operational climate they work in.

Lynette Roberts

Director, Captivating Training Solutions Ltd